Welcome to Cownest.in (“Website”, “we”, “us”, “our”, or “Cownest”). We respect your privacy and are committed to protecting the personal information you provide when you visit our Website, create an account, purchase our products, contact us, or use any of our services.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you use Cownest.in. By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use Cownest.in, place an order, create an account, contact us, or otherwise interact with our services, we may collect information such as your name, mobile number, email address, billing and delivery address, city, state, PIN code, account information, order details, payment-related information, feedback, reviews, and other information that you voluntarily provide to us.

We may also automatically collect certain technical information when you visit our Website, including your IP address, browser type, device information, operating system, pages visited, date and time of access, and general website usage information. This information helps us operate, secure, and improve our Website and services.

2. Payment Information

When you make a payment through Cownest.in, your payment may be processed through a third-party payment gateway or payment service provider.

We generally do not store complete debit card or credit card details, CVV, UPI PIN, or banking credentials on our servers. Such payment information is handled directly by the relevant payment service provider in accordance with its own terms, security practices, and privacy policy.

We may receive limited payment-related information, such as transaction status, payment reference number, and payment confirmation, to process and manage your order.

3. Cookies and Similar Technologies

Cownest.in may use cookies and similar technologies to provide a better browsing experience and improve the functionality of our Website.

Cookies may help us remember your preferences, maintain your shopping cart, keep you logged in, understand how visitors use our Website, analyse website performance, and support relevant marketing activities where applicable.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of the Website.

4. How We Use Your Information

We use the information collected from you primarily to provide and improve our services. This may include:

  • Processing and fulfilling your orders.

  • Arranging delivery and managing shipments.

  • Processing payments and refunds.

  • Providing customer support.

  • Communicating order and delivery updates.

  • Managing customer accounts.

  • Responding to enquiries and complaints.

  • Improving our products, services, and Website.

  • Understanding customer preferences and usage.

  • Maintaining Website security.

  • Preventing fraud, misuse, or unauthorised activities.

  • Complying with applicable legal, regulatory, tax, and accounting requirements.

Where permitted by applicable law, we may also use your information to communicate information about new products, offers, promotions, and other Cownest services.

5. Marketing Communications

Where permitted by applicable law and, where required, with your consent, Cownest may contact you through email, SMS, WhatsApp, telephone, or other communication channels regarding products, offers, promotions, services, and other relevant updates.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that even if you opt out of promotional communications, we may still send important transactional communications relating to your orders, payments, deliveries, account, or other services that are necessary to complete or manage your transactions.

6. Sharing of Your Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers where reasonably necessary to operate our business and provide services to you. These may include:

  • Payment gateway providers.

  • Delivery and logistics partners.

  • Website hosting and technology providers.

  • IT and software service providers.

  • Customer support providers.

  • Analytics or marketing service providers.

  • Professional advisers.

We may also disclose information where required by applicable law, regulation, court order, government authority, or law-enforcement agency.

Any information shared will generally be limited to what is reasonably necessary for the relevant purpose or legal requirement.

7. Third-Party Services and Websites

Cownest.in may use or provide access to third-party services such as payment gateways, logistics and delivery services, analytics tools, advertising platforms, social media services, and other technology providers.

These third parties may collect or process information according to their own privacy policies and terms.

Our Website may also contain links to third-party websites. Cownest is not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of such third parties before providing them with your personal information.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

We use appropriate security practices considering the nature of the information and the services we provide. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted through the Internet.

9. Data Retention

We retain your personal information for as long as reasonably necessary to provide our services, process transactions, maintain business and transaction records, provide customer support, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory obligations.

When personal information is no longer reasonably required for these purposes, we may delete, anonymise, or securely dispose of it, subject to applicable legal or regulatory requirements.

10. Children’s Privacy

Cownest.in is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek or collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Your Privacy Rights and Choices

Subject to applicable law, you may have certain rights relating to your personal information, including:

  • The right to request access to certain information we hold about you.

  • The right to request correction of inaccurate information.

  • The right to request deletion where legally permitted.

  • The right to withdraw consent where processing is based on consent.

  • The right to opt out of promotional communications.

You may contact us using the details provided below to exercise applicable privacy rights or raise concerns regarding the handling of your personal information.

We may need to verify your identity before processing certain requests.

12. Account Security

If you create an account on Cownest.in, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You should use appropriate security practices when accessing your account and should immediately inform us if you believe that your account or login credentials have been compromised or accessed without your permission.

13. International Data Processing

Depending on the technology providers, payment service providers, hosting providers, or other service partners used by Cownest, your information may be processed or stored on systems located outside your state or country.

Where applicable, such processing will be carried out in accordance with applicable laws and appropriate safeguards.

14. Changes to This Privacy Policy

Cownest may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

Whenever we make material changes, we may update the “Last Updated” date displayed at the beginning of this Privacy Policy and may provide additional notice where required.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.

15. Grievance Redressal and Contact

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the manner in which Cownest handles your personal information, you may contact us using the details provided below.

We will make reasonable efforts to review and respond to privacy-related enquiries and complaints within the period required under applicable law.

Cownest
Website: https://cownest.in/
Email: [email protected]

16. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to the use of Cownest.in or the handling of personal information shall be subject to the applicable jurisdiction of the courts of India.

17. Consent

By accessing or using Cownest.in, creating an account, placing an order, or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your information as described in this Privacy Policy, subject to applicable law.

Cownest.in
Pure Milk. Honest Taste.